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Refund Policy

Last updated: April 2026

30 day money-back guarantee

If you are not happy with Songbird Kitchen for any reason in your first 30 days, write to us and we will refund every cent. No questions, no forms, no friction.

1. Membership Refunds

You can cancel your membership during the 30 day free trial and pay nothing. If you cancel during the trial, no refund is needed because no charge was made.

If you keep your membership past the trial and decide it is not for you within 30 days of your first charge, write to info@songbirdpdx.com and we will refund the first month or year in full.

2. Store Product Returns

You can return any store product within 30 days of delivery for a full refund. To start a return:

  1. Email info@songbirdpdx.com with your order number.
  2. We will email you a prepaid return label within one business day.
  3. Pack the item in its original packaging if possible and drop the package at any carrier location.
  4. Once we receive and inspect the return, we refund the original payment method within 5 business days.

2.1 Condition of Returns

Items must be unused and in original condition for a full refund. Lightly used items (cookware that has been seasoned, a knife that has been honed once) may receive a partial refund at our discretion.

3. Exceptions

The following items are not eligible for refund:

4. Damaged or Defective Items

If you receive a damaged or defective product, email info@songbirdpdx.com with a photo within 7 days and we will ship a replacement free of charge, including shipping both ways.

5. Refund Method

Refunds go back to the original payment method. Most card refunds appear within 3 to 5 business days. Bank transfers and digital wallet refunds may take longer depending on the provider.

6. Contact

Questions about a refund? Email info@songbirdpdx.com and we will reply within one business day.