Help center

Frequently asked questions

The answers our members ask for most. Not seeing your question? Email info@songbirdpdx.com.

How does the 30 day free trial work?

You sign up for a monthly or annual plan and we hold your card without charging it for 30 days. We email you three days before the trial ends so you can cancel without paying a cent. After day 30, we charge the card and your membership starts.

Is the free trial really free?

Yes. We do not charge any fee to start the trial. We hold the card so we can convert seamlessly if you stay, but you can cancel at any point during the 30 days and pay nothing.

Can I cancel my membership at any time?

Yes. You can cancel inside your account settings at any time. Monthly members keep access until the end of the paid month. Annual members keep access until the end of the paid year, with no automatic renewal.

What is the difference between monthly and annual?

Both plans give you full access to every recipe and feature on the site. Annual costs $71.49 a year, which is the equivalent of about 2 months free compared to the monthly plan.

How many recipes are on the site right now?

We have 95 tested recipes across 10 cuisines today, and we add a new one every Wednesday. About half are open to free readers; the rest are unlocked with a Songbird membership.

Do you ship outside the United States?

Right now our store ships only within the contiguous 48 United States. We are working on Canada and Mexico shipping for late 2026. Memberships are available everywhere we can accept a credit card.

What is your return policy on store products?

30 days from delivery. If a tool does not earn a place in your kitchen, write to us and we will email you a prepaid return label. Refunds go back to the original payment method within 5 business days of us receiving the return.

Do you offer gift memberships?

Yes. Email us at info@songbirdpdx.com with the recipients name and email and we will send a gift card that activates whenever they redeem it.

I have a dietary restriction. Can you help me find recipes?

Absolutely. Many of our recipes are naturally vegetarian, gluten free or dairy free. Use the category filter on the recipes page, or write to us with your specific restriction and we will hand pick a starting list.

How do you pick which products to sell in the store?

Every product in our store has been used in our test kitchen for at least three months. If it survives daily cooking without breaking, fading or burning hands, it earns a spot. If it does not, it does not.

Why is there no mobile app?

The site is fully mobile responsive and works well from a phone browser. We chose not to build an app so we could spend more time on recipes and less time on app store reviews.

Who tests the recipes?

Our four person test kitchen team. Every recipe is cooked at least three times by at least two different cooks before it is published. We publish a recipe only when every tester would happily make it again at home.

Where are you based?

We are based in Miami, Florida. Our test kitchen is a sunny studio in the Westchester neighborhood. We try to stop by farmers markets several times a week.